Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds are limited to the following conditions.
- Your order was cancelled by fereday.biz
- Your item arrived damaged, defective, or with a manufacturing fault (caused during shipping or by the publisher).
- You received an incorrect item (wrong title or product sent).
- The item was discontinued or out of stock after your order was confirmed.
The following situations are not covered under our refund policy:
- Change of mind or personal preference.
- Items that have been unwrapped, used, or damaged due to customer mishandling.
- Refund requests submitted more than 7 days after the date the item was received.
- Books purchased under clearance, promotional, or final-sale pricing.
- Digital products and e-books.
To complete your return, we require a receipt or proof of purchase.
Partial Refunds
In instances where only a specific portion of a multi-item transaction is eligible for a refund – such as a single defective volume within a multi-title order where all other items are in good condition – fereday.biz will issue a partial refund limited to the net value of the verified, eligible item(s).
Required for a Return or Refund
Contact us by email within 7 days of receiving your order.
Provide your order number along with a summary of the discrepancy.
For damaged or incorrect consignments, the submission of at least two clear photographs is required.
Requests submitted after 7 days of receipt cannot be accepted.
Supporting Documents Required
Once your refund eligibility is confirmed, we will email you to request supporting documents. Please submit them promptly to prevent processing delays.
Bank Transfer
A copy of a valid National Identification Card (for Thai nationals) or the bio-data page of a valid passport (for non-Thai nationals).
A copy of the main page of your bank passbook indicating the account holder’s name, the account number, and the bank identity.
A copy of your original transaction receipt.
Please endorse all document copies by writing across them: ‘For refund purposes only – [Order Number or Item Name]’
Submission Method: Please attach the files in an email.
Credit / Debit Card
A copy of your original transaction receipt.
Refund Verification & Approval
Our team will check your request and accompanying documentation within 5 business days from your initial contact date. Upon approval, an authorisation confirmation will be sent to your email address.
Refund Disbursements
Upon final approval, your refund will be executed and settled via your selected payment channel.
fereday.biz reserves the right to decline any return or refund request that does not meet the stated eligibility conditions, including but not limited to requests where:
- The item shows signs of use or has been written in.
- The original label, barcode, or packaging is missing.
- The claim is submitted outside the 7-day window.
- The returned item does not match the original claim.